Refound Policy
DISCLAIMER
The content provided on this website, including music, visuals, text, and design elements, is for artistic and informational purposes only.
While Serune strives for accuracy and quality, no warranties are made regarding completeness, reliability, or suitability of any material presented.
Serune shall not be held responsible for any loss, damage, or consequence arising directly or indirectly from the use or interpretation of this website or its content.
All works, including sound recordings, visuals, and written materials, remain the exclusive property of Serune and are protected by copyright law.
By accessing this website, you agree to use its content responsibly and acknowledge that Serune assumes no liability for external links, third-party services, or user-generated interactions beyond its control.
REFOUND POLICY
All purchases made through the official Serune store are considered final.
Due to the digital and limited nature of our products, we do not offer refunds or exchanges once an order has been completed.
If you encounter an issue with your order — such as a defective file, failed download, or an incorrect item received — please contact us within 7 days of purchase at contact@serune.it.
We will review your request and provide a suitable solution when applicable.
Serune reserves the right to update or modify this policy at any time, without prior notice.
Your understanding and support help us maintain the integrity of every creation we share.
How Refunds Are Processed
If a refund request is approved, Serune will process the refund using the same payment method used for the original transaction.
Refunds will be issued within 7–10 business days after confirmation, depending on your payment provider’s processing time.
Refunds may be full or partial, depending on the nature of the issue and the condition of the product or service purchased.
In cases where only part of the order is affected, Serune reserves the right to issue a partial refund or provide an alternative solution of equal value.
Please note that Serune cannot guarantee immediate refunds for delays caused by banks, credit card issuers, or payment platforms.
You will receive an email confirmation once your refund has been successfully processed.